Brett Neal Computer Service Technican for The Interconnect Group

Thank you for visiting my TINCG blog page.  My specialty is computer repair, maintenance and home software support.  I have been active in the repair and maintenance side since 2004, and have been A+ Certified since 2005.  If you have any specific questions, or would like to contact me for any reason, email me at Brett@tincg.com

Computer Boots Directly Into Safe Mode

Monday, May 31, 2010 by Brett Neal
Today I had a computer come in that when it was turned on, it went straight into safe mode repeatedly each time.  I must say in all my time in PC Repair Indiana, today was the first time I had seen anything like this happen.  If you ever run into this problem on Windows Vista, this is how you fix it.

Just go to Start, and type MSCONFIG and press enter.  Then go to the boot tab.  In the boot tab you will see an option on the lower, left hand corner.  Uncheck "Safe Boot" and restart your computer.  If that does not fix the issue you may need to take it to a Computer Support Indianapolis specialist.  It could still be going into safe mode because of a virus, software, or hardware issue.

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What is A Drive-By Download?

Tuesday, April 6, 2010 by Brett Neal
There has been a recent outbreak in people getting antivirus warnings on their computer.  A program that looks strikingly similar to a Windows Security Alert Window alarms you to a "infection" that has occurred on your computer.  If you attempt to remove it as instructed by the program, it tells you that you need to upgrade to the full copy and it will asks for your credit card number.  Does this sound familiar?  I hope not, because if so your computer security has been compromised!

In Computer Support Indiana, I have helped many clients that have lived through this in part or in full.  The real infection is this software that is telling you that you have the infection.  People who have been experiencing this issue ask me "how did I get this virus?"  This type of virus is referred to as a drive-by virus. 

A drive-by virus is a virus or any malicious software program that is downloaded without the user's consent.  For example, you could go to www.facebook.com and get a virus just from visiting the site.  They are really hard to track down, and remove.  Just because a site is infected does not mean that the owner of the site is the person responsible.  Hackers are now able to stick their virus on a site without any knowledge of the owner of said website.  Sometimes the malicious bits of code are distributed through ads and are constantly varying.

In Virus Removal Indiana, it is very hard to pinpoint exactly where you picked it up, but we can definitely help you get rid of it.  The removal process of these types of viruses can be difficult, so it takes an experienced person to clean it up.  The only way to minimize your chance of getting infected is to have an up to date antivirus software.  We recommend the Kaspersky Internet Security product for most home users.  Antivirus software does not guarantee that you will not pick up a virus somewhere, but it does typically minimize the impact which results in a smaller computer repair Mooresville bill. 

If you would like assistance with purchasing the correct antivirus software product for your computers, then please contact your local Computer Sales and Services technician.

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How To Choose Between A Desktop And Laptop

Monday, April 5, 2010 by Brett Neal
People often have trouble deciding between a new laptop or desktop.  The answer depends on what you need to do on the new computer.  How much performance you need versus the budget you have to spend.  Everyone wants to get the fastest computer they can in their price range, but speed is not always the primary concern.

Desktop computers are great for speed and reliability.  One typically gets more "bang for your buck."  The problem with desktops is that they are big, cannot travel well, and you always need a power source.  Laptops are great for people on the go allowing for access to the computer anywhere that you might need one.  Laptops take a beating and typically don't last as long as desktops.  It is recommend to plan for some extra visits to the Computer Repair Mooresville store when looking at the total cost of ownership of a laptop versus a desktop.  Today it is very common for us to see people that own both a laptop and a desktops in our Computer Sales Indiana practice.

The deciding factor simply lies in where you would use it the most.  If you don't really have  a use for the mobility aspect of a laptop, then go with the desktop which will gain you higher performance per price.  If you are frequently out with friends or at a coffee shop working, then go with the laptop.  If you would like further help deciding which is the best option for you, then please contact your Computer Support Indiana specialist for further help.  They can help you decided what will be best for you and even show you various makes and models of each that meet your budget.

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How To Connect To A Wireless Network, Windows 7/Vista/XP

Wednesday, March 10, 2010 by Brett Neal
Wireless networks are increasingly becoming the norm for home networking.  The driving force behind this is the growing popularity of laptops, WiFi enabled smart phones along with the basic increase of number of computers found in a single home.  Working in computer sales Indiana, I get multiple calls from people who need help connecting their new computer or laptop to the Internet via a wireless router.  The operating system of the computer dictates the best way to get a given device connected.  Some manufacturers have their own software to control your wireless connection where others may just choose to have Windows control it.  If you are unsure how your computer is setup, then I would recommend contacting your local computer support Indiana technician to get help with your specific machine.  The following are general guidelines to get a computer connected to the Internet while using Windows to control the wireless adapter/card.

You will need to know the SSID of your wireless router and the encryption key/pass phrase before continuing.  The SSID is how you identify your wireless router from your neighbors.  We recommend making this something you will recognize without using something too noticeable such as your family name.  We also recommend that you do not use any special characters and spaces in the SSID.  We also strongly recommend that you secure your router using a secured pass phrase that isn't something obvious such as your family name or phone number.

In a Windows XP computer your start menu will be green, and it will say start.  Down on the right hand side just to the left of the time of your desktop you will see a little computer with what looks like 3 ))) and a red x.  If you single left click on the computer it will show you what connections you have available.  Just select yours from the list and type the password if you have one.  Then you should be ready to browse the Internet.

Windows Vista is very similar to Windows XP.  The icon and location to connect are the same.  The color scheme of Vista and the visual changes from XP to Vista make it look more intimidating than it really is.

Windows 7 looks like Vista, but instead of having the ))) next computer.  It looks like a small computer and only has one computer.  Windows Vista and Windows XP have two small computers one for a wireless connection and one for a wired connection.  Windows 7 only uses one icon to manage all connection types.

If you still have an issue connecting with your wireless router, then consult the wireless router manual, your ISP's technical support, or call your local computer support Indiana technician.  We often offer to our clients that if they have a laptop and purchase the wireless router from us, we'll setup the laptop to connect to the wireless router while they wait in our shop.

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Dynamic DNS, The Wonders Of Our Time

Sunday, February 21, 2010 by Brett Neal
In a recent post, I wrote on how to set up a Ventrilo Server.  In this follow-up post, I will discuss how to set up a service that allows users to connect to the Vent server automatically event though your Public IP address changed.  I currently use a program called DynDNS.  In network support services, this is a set up where you create a dns name that is directed to your public IP of your Vent server.  For example, your dns name could be owner.yourname.net.  What this dynamic dns service does is that anyone who goes to owner.yourname.net will be directed to connect to your most currently public IP address. It works basically like when you move and you tell the post office that your address has changed.  The dynamic dns provider is the post office.

The service that I use, as well as many others, requires you to download a program.  This program runs on your computer at all times.  For most home Internet connections, your IP address changes because you haven't paid for a static or sticky public IP address.  It could change every few hours to every few months.  This is called a Dynamic IP Address.  The dynamic dns program sends information from your computer to the service every few seconds.  So if your IP address is 74.125.95.103 and it changes to 74.125.93.120, the software will notify your service of this change.  Even though your address keeps changing, it updates the dns name owner.yourname.net to 74.125.93.120.

This program has many uses.  I have been using it to keep my own voice server the same no matter how many times my ip address changes.  This can also be used for people who want to host their own website, or if you set up a connection to your computer from another and you require the address not to change.  However, a word of caution is to check the acceptable terms and conditions of use for your Internet Service Provider (ISP).

If you need help, please contact your Internet connectivity solutions provider to see if there are any settings that may need to be changed for dynamic DNS to work.  In my example, I installed the DynDNS program on my computer, but I also know of situations where it is possible to install the updating service on your actual router.

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What Is Internet Speed

Saturday, February 20, 2010 by Brett Neal
I was talking to my father the other day. He was having problems trying to grasp how high speed internet is faster than slower connections.  In Internet Connectivity Solutions, a faster speed does not mean that it gets somewhere faster per say.  Think of it like this,  lets say that you currently live in Indiana.  You are looking at a website that the people who own that website are in Califorina.  When you go to that page, lets say www.onlinestore.com, your computer requests and recieves infromation from California server.  If you have DSL or if you have dial up, it takes the same amount of time for that information to travel the distance from California.

So how exatly is your connection faster?  If you have a straw and a paper towl tube the exact same length setting side by side.  If you drop a tiny marble in the top of each at the same time, both marbles will hit the bottem at the same time.  If you have the same straw and paper towl tube, and you want to put 20 marbles through both of them each,  you can drop all 20 tiny marbles through the paper towl tube at once, but you're limited to one marble at a time through the straw.  This is how your internet connection works.  The higher the speed, the wider the tube which we often refer to as bandwidth.   So if you have two different computers at the same time loading a webpage that has two pictures on it and one computer is on dial-up and the other is on xDSL. The dial up computer is limited to receiving a fraction of one picture at one time, where the dsl computer can fit both pictures at the same time.  This is a simple analogy of how to visualize "faster" when talking about how Internet connectivity solutions works.

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How To Set Up A Ventrilo (Vent) Server

Friday, February 19, 2010 by Brett Neal
My guild in my online MMORPG (Massively multiplayer online role-playing game) asked me to set up a Ventrilo Server.  Working in computer repair Mooresville and having some experence in Internet connectivity solutions, I agreed to take on the task.  I will be showing you how to set up a Ventrillo Server on your home computer that can be connected to by your friends.

First you need to download the Server Client.  Select for what opperating system you are using.


After you download and install the client you need open the "Edit INI File".  To Find That click "start" then "Programs"  The find the folder "VentSrv",  then click the "Edit INI File" shortcut.

Now that you have opend the "Edit INI File" shortcut we are ready to configure the vent server. 
  • The "Name=" is what your server will be named.  It will be shown as the first channel when somone is logged into your server.  This is known as the "Lobby".  After the = sign you need to type the name that you want to use.
  • At the "Phonetic="  This is a robotic voice that will say your server name.  you can leave this blank or you can re-type your server name.
  • "Auth=" is where you can set if you want to have a password for the user to input to gain access to your server.  If you have a 0 here then in means there is no password.  If you want to have a password change this to 1.
  • "Duplicates=" lets you set if two people can use the same user name.  If you want eveyone to have an their own usernames and restrict people having the same name set this to 0.  If you don't want to set specific usernames set this to 1.
  • "AdminPassword=" Sets an administrator password to be able to add channels and edit how the client looks when somone is connected to your server.  If you do not wish anyone to be able to edit this other than yourself, I reccomend setting a password.
  • "Password="  If you set Auth=1 (Which means you have a password)  then set this password here.
  • "SendBuffer=" and "RecvBuffer="  are to set a voice buffer to make the audio quality better or worse.  The default is 0, I would suggest not changing this setting since the quality is good enough already.
  • "Diag="  This is for developers to see diagnostics with the server itself.  I recommend leaving this set at 0.
  • "LogonTimeout=" This sets the time a user has to logon to the server.  The default setting is more than long enough for most users.
  • "CloseStd=" This is to make the server run in the background.  It's default is set at 1.  If you want the server to run in the background set this to 0.
  • "TimeStamp="  Timestamp is so you can see time and date of any message that happens on your server.  0 means it will not report time and date.  1 will report time and date.
  • "PingRate=" Sets how often the server pings the client.  The number following the = sign is the number of seconds in between each ping.   The default will do you fine unless you are having connection probelms.
  • "ExtraBuffer="  Sets the buffer area to outgoing data.  Do not change the default setting.  Doing so can potentually cause problems.
  • "ChanWidth="  Sets how many sub channels you can have.  The default 0 means you can have unlimted channels.  Then 1 means you can only have 1. 2 means you can have 2, and so on.
  • "ChanClients=" Sets how many clients can be connected at one time.  The numbers follow the same pattern as the ChanWidth paramaters.
  • "SilentLobby="  This will enable voice in the Lobby channel. If you wish to deny access in the Lobby you can change this setting to 1.
  • "AutoKick="  Automatic kicks uses that are not talking for an amount of time.  0 means it will not kick a user from the server.  Any other number sets how many seconds somone can remain connected while they are idle.
SAMPLE CONFIG FILE



Now that you have the vent server created click "File", then "Save".  Launch the vent server by going to "Start", "All Programs"  and "VentSrv, then click "Ventrilo Server".  Your vent server is now online and ready to use.  Just give people your public IP address or your local IP address if it only going to be used inside your own network.

If this helps you out or if you need some follow-up clarification, please post a follow-up comment below on my computer repair Mooresville blog.

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Fake Antivirus Threats

Friday, January 22, 2010 by Brett Neal
The Interconnect Group Blog - Fake Antivirus AlertsWe have been seeing a major influx of infected computers coming into our computer repair Mooresville office with the fake anti-virus infection which is commonly known as the "Win Antivirus Threat."  This infection works in the following way.  The computer repair Mooresville user's computer pickes up the infection while surfing typical web sites.  An antivirus alert window pops up that looks very similar to the actual antivirus/firewall alert from Microsoft and tells you that your computer has been infected with a virus.  It will prompt you to purchase and download the "antivirus" program which will clean and protect your computer against this type of problem.

The infections typically gets worst once the user tries to close down the window.  Even worse, if the user tries to purchase the fake antivirus program it can lead to credit card number theft.  The fake antivirus product will not do anything to help your computer.  If your computer is trying to get you to purchase any anti-virus software that you did not install, the best defense is immediately shut it down.  If you are not experienced in computer repair, then I would suggest that you take the computer into your local computer repair Mooresville shop such as The Interconnect Group.


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3 Great Ways to Help Speed Up Your Computer

Wednesday, December 23, 2009 by Brett Neal

Working in virus infected computer repair,  virus removal still leaves alot of issues which result in slow computer performance.  Typically a removed virus leaves behind plenty of other files that slow down the computer.  Finding and removing these items should bring the computer's performance back up to par.  Below I recommend running a combination of program/utilities that are free and widely available for your use.

First , download and run a program called CCleaner.  What it does is remove all of the temporary and unused files from your computer. This helps your computer find files faster by getting rid of the clutter that you no longer need.

Second, download and run a program called Malware-bytes.  This is used to find more of those pesky files left behind by a virus.  It will remove these files and keep them from purposely slowing down your computer.

Lastly, I suggest running a disk defrag on your computer.  Some people say that this does not help, but I differ because I've seen it work wonders on many slow computers here in our computer repair Indiana shop.  This program re-arranges the files on your computer to keep everything organized and running smoothly.

There are countless other ways to help speed up a slow computer, but proceed with caution.  I deal on a daily basis in our computer repair Indiana practice with plenty of reasons why computers are running slow.  It isn't always one solution fits all, but skilled use of the above mentioned programs/utilities will definitely aim you in the correct direction.  As always, I suggest those of you  who are not somewhat knowledgeable with computer maintenance proceed with caution when using these or any other computer maintenance utilities.  For inexperienced people, I would recommend speaking to a professional computer repair person.

If you are in need of computer repair service, please feel free to contact me at 317-831-0704 or drop via email at brett@tincg.com


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The Right Video Card For You

Tuesday, November 24, 2009 by Brett Neal
A lot of questions in Computer Sales Indiana that I receive are about what is the best video card to use.  There is no correct answer to this question. With all the video cards available on the market, the decision on what to buy can be very tough.  You need to look at what you typically do with your computer.

If you are a person who just uses your computer for surfing the web and the occasional video or movie, then an on-board or built-in video card should do.  Most all video cards on the market today can handle movie playback and some low end video games.

The next question I get in Computer Repair Indiana is typically something around the lines of what should you buy if you are looking to get into computer gaming.  This is where shopping for the right video card can become really confusing.  The First thing to look at is what is the requirements for the game you are going to want to play.  This is a big part of what you are going to spend.

If you are looking to play multiple games  I would recommend going with a middle to high end video card.  Yet again, the number of video cards in this range is mind blowing.  To select the right one you need to look at what components you have already in your computer.  If  you are using an AMD system, I would recommend using a ATI video card.  ATI is currently owned by AMD and the compatibility with the two make the card perform better with the computer than another manufacture would.  If you are using an Intel system, Nvidia would probobly suit your neets better.  The Nvidia will give you a little better price, and it can match the ATI video card's performance in a Intel enviroment.

There are still plenty of more issues and questions that come up with picking the right video card for you in PC Repair Indiana.  There is really no right answer on what brand or price range to spend.  If you are looking to purchase a new card, you can contact me at brett@tincg.com and I will do my best to make sure that we can find the video card to suit your needs.

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New Antivirus For A New Generation

Tuesday, November 17, 2009 by Brett Neal
For all of us working in computer repair Indiana, we have been in need of a great antivirus program that is affordable, under the radar from directed attacks, and reliable.  This new program is called Kaspersky.  Kaspersky ranked number 3 in security last year.   We caution the use of free antivirus programs such as AVG Free for their unreliability.  We've seen many users come in to our computer repair Indiana shop who had AVG Free loaded but still got infected.  However, the free Microsoft antivirus program is so far proving to be very promising.  After seeing and using this product for several months, we are very happy to say that Kaspersky offers great protection at a very affordable price.

Years of development have gone into finding way to protect against viruses and spyware.  Most antivirus software adheres to two golden and painful rules.  They seem to take alot of space and always ask you annoying questions.  The Kaspersky antivirus product breaks this commonality.

Working in computer sales and services, I really like where this product is and where it is going.   I would highly recomend this product to anyone who is looking to protect their system at a affordable price.

If your computer keeps getting infected or you are in need of an affordable antivirus product, please give us a  call at (317) 831-0704.

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Five Failed Electronic Devices

Friday, October 16, 2009 by Brett Neal
On Fridays I like to take a break from my normal computer repair mooresville activities such as wiping and reinstalling a virus infected computer to venture on the more light hearted side of technology.  Below I've come up with 5 Failed Electronic Devices and Services that haven't survived during the last 20 years.

           5.  Microsoft Web TV Plus

Microsoft Web TV Plus allowed users to browse the Internet over their TV.  The issue with the service is that despite how quickly it grew, the average user of the service typically did not want a computer, but wanted the Internet.  Thus, they did not provide any new revenue.  They also created many expensive customer service problems.

          4.  Apple III

The Apple III hit stores in 1980.  It was doomed for failure before it even made it to production.  The starting price was set around $8000, which is more than most businesses can afford, let alone a home user.  The other problem was Apple tried to shield the electronic components from interference.  They did this by putting an aluminum case around the computer.  They decided not to put any cooling fans in the case, this caused some chips to literally pop off of the board.

          3.  Nokia N-Gage

The Nokia N-Gage was a portable gaming device that was also a phone.  On its release, it outsold the gameboy advanced 10-1.  It ran into trouble when users discovered the complexity of inserting games, and the keys were made for a phone not a portable gaming device.  Another problem was when the memory got full, users would see what was called "the white screen of death".  The phone would not boot, so it was impossible to make calls or play games.  The only way to fix the phone was to flash the firmware.

         2.  Nintendo Virtual Boy

The Virtual Boy was the first portable gaming console to have "true 3-D" graphics.  You looked into a display with a black visor around your eyes to cut out all the light.  It was never meant to release in it's current state.  Due to the time that was spent developing the product and hype on the upcoming N64, Nintendo rushed the Virtual Boys release. It flopped due to distribution problems from Nintendo and multiple users claimed to suffer from headaches and seizures while playing.

         1.  Microsoft Windows Vista

Windows Vista was supposed to be the best operating system to ever be released.  It had a new look and never before seen features.  The problem was that the programs that most businesses ran were not compatible with Vista.   Most of the old programs that ran on Windows XP did not work on Windows Vista.  The other major downfall was that the home version of Vista was slow, and took up a lot of resources.  This caused even the fastest computers at the time to run a bit slow.

Okay, okay, okay, Vista was more of a public relations failure than a technology failure.  I think the Apple commercials helped a bit with that one.  However, I really think Microsoft is getting the Windows 7 release right and afterall Win 7 is just Vista Release 2.  Therefore, I recommend coming by and seeing me if you are in need of computer repair Mooresville area.  We've noticed that Win 7 has really increased some of the performance of the Vista machines we have that normally would be classified in the slow computer repair pile.

On that note, have a great weekend and enjoy yourself.  It is only 6 days until the Win 7 launch and I can't wait.  Check out my other blogs on computer repair Mooresville or some of the other content we've blogged about.

                    1. 5 Features of Windows 7
                    2. Free Microsoft Virus Software
                    3. 10 Free and Handy Software Programs



5 More Features Of Windows 7

Wednesday, September 30, 2009 by Brett Neal
With the release of Windows 7 approaching, we are able to see more features about this anticipated operating system.  In computer sales and services. there are a few mixed reviews about Windows 7.  Here at TINCG we are happy to bring you 5 more features of Windows 7.  Weather you are in the market for purchasing a new computer or are tired of Vista making your computer run slow, Windows 7 is a great slow computer repair alternative.

              1.  Snap

Windows 7 has a new feature called "Snap".  This is where you can pull a window to one side.  It will then only take up one side of the screen.  You can then pull a window to the other side to take up the other half of the screen.  This leaves the two windows side by side so you can easily transfer files between the two windows.


Computer Sales Indiana

              2.  Shake

Shake is where you have a few windows open, but none are full size.  You do not want to see all the windows in the background.  You can grab the window you want to view and shake your mouse.  It will minimize all other windows other than the one you grabbed.

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              3.  Play to
You can now select pictures, videos, and music to play on another computer, TV, or stereo in your home with the play to feature.  This is great for those people who like to access files on their computer from anywhere in their home.

Computer Support Indianapolis

              4.  Peek

Another fun feature is "Peek".  It allows the user to look through all the windows to see the desktop.  It makes all the open windows go clear, without having to minimize or close all your windows.  It is nice since all you have to do is move your mouse to the bottom right-hand corner of the task bar.  Just to the right of the time and date.

Vollyball

              5.  Slideshow

You can set your background to be a slideshow, rather than one constant picture.  This is great if you get tired of the same boring background, or want to display all the pictures you have on your computer like on a digital picture frame.  This is an option that can be set up very easily by right-clicking on your desktop, and going to personalize.



There are many more fun and exciting features of Windows 7.  We now have it installed on several machines in the office and home.  I look forward to future blogs about Windows 7.  As somone who works in computer sales Indiana, I'm anticipating helping clients like you get the most out of this new operating system from Microsoft.

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How To Minimize Your Time with ISP Support

Thursday, September 24, 2009 by Brett Neal
I answer several trouble calls each day from high speed Internet customers.  I commonly have the same issues come up across multiple users and services.  Normally, about 80-90% of all calls can be fixed by the caller.  Our WISP Support Services typically answer most calls by asking the client to reboot their equipment first.  Most consumer grade routers and modems are very susceptible to power surges and fades, so rebooting them clears them out of a locked up state.  If the problem can't be resolved by a simple reboot, then the user can take a few minutes to gather crucial information that will enable their ISP to fix the problem over the phone.  Familiarizing yourself with your customer equipment will reduce the necessary time on the phone with support and increase your surfing time.

Again, the first thing to try when you are having connection problems is a simple reboot of your customer premise equipment (CPE).  Disconnect the power to the modem (or for WISP customers it would be the PoE that powers the radio) and your router if you have one.  I also recommend restarting your computer.  This will reset all of your customer premise equipment.  We find that this helps many of our customers in our WISP Support Services department.

To reboot the devices, unplug the power going to each device by pulling out the smaller, black cable, shown below in the attached pictures.
  Unplug the power to both the xDSL modem (or WISP PoE) and the router (if you have one).  Leave them both unplugged for about 30 seconds and then start from the xDSL (WISP PoE) and work your way back to the computer.  Plug in the modem wait 10-15 seconds, then plug in the router and wait 10-15 seconds. Now turn on your computer.  Your just completed the first step that our WISP Support Services technicians would be asking you to do.

DSL Modem (WISP Support Services)POE(WISP Support Services)Router (WISP Support Services)

If that still does not fix the issue, please try to find your IP address.  You can do this by going to Start then Run in Windows XP. If you are using Windows Vista or Windows 7, in the search bar type "CMD".  Once you have a black box appear type ipconfig.  This black box is known as the "Command Prompt".  This should tell you your IP address and other information your WISP Support Services technician will need to know to better serve you.  One other thing to try.  When you have your command prompt open.  You can type ipconfig /renew.  This will make your computer talk to your router or your ISP for a new IP address.

For the more advanced users, you may want to try the following steps.
  • Type ipconfig /all in your CMD prompt window.  If your physically connected to the router by an Ethernet cable, then you will see a heading that starts out with "Ethernet adapter Local Area Connection".  Under there, you'll see "IP Address..............." or "IPv4 Address............" if you are using Vista or Windows 7.  Write this IP address down because it is the physical address currently assigned to your computer.
  • If this IP starts with "169.xxx.xxx.xxx", then most likely your computer is not talking to your router or modem.  We commonly see this in our PC Repair Indiana business when the customer's computer has a bad Ethernet card or if the cable is bad that is connecting the computer to the router.  If you are using a wireless card, then you'll have to look under your wireless LAN adapter to get your IP information.
  • Make note of your default gateway IP address which will be found after "Default Gateway.....".  This is the IP address of your router or modem.  If you open a web browser and type this IP address into it, then you should get a login prompt for your router.  After entering the login credentials (default username for many routers is "admin" and the password will be "password" or "admin", but check your router manual to be sure).
  • Verify that your router is programmed properly.  Most routers have a "Status" page in them so that you can see if it is connected to your ISP.  In our WISP Support Services, we are commonly looking to see if the router has established a PPPoE connection to the system.
If you use these tips before you call your ISP for help, it can help give your WISP Support Services technician an idea on what steps to try next.  In most situations it can keep you from having to call tech support at all.  That gets you back to surfing the web faster.

Related Posts
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Local Computer Stores Vs. Big Block Stores

Monday, August 24, 2009 by Brett Neal
I have worked in Computer Sales and Services for smaller companies since 2005.  I have been involved with both large and small companies and have some experience when it comes to the differences between the two.   If you are not doing so already, then I would recommend that you give your local store an opportunity to compete for your business.

In my personal experience, I have seen that the small local shop is normally cheaper than a big block store in services like Virus Infected Computer Repair and Network Support Services.  Big block stores are able to sell some products at lower prices, but they do a very good job of up selling clients on other higher margined products and services.

The local shop makes up for price differences in other ways.  It can sell a comparable product and often includes additional services such as setting up a new computer that the big block stores would charge extra for. The difference being that the local store often provides a better value while not being too far different in price. As a general rule of thumb, I believe you tend to get more personalized service at the local computer store.  The local store is more likely to help the local ecnonmy while also giving back to the local community.

I am not trying to belittle the bigger corporations, because they serve an important role. I am just trying to state the qualities of your local computer store warrant a chance to earn your business.  Since the local stores do not have the advertising budgets like the big block stores, they seem to go unnoticed by the public some of the time. I just want everyone to give the old mom and pop businesses a chance.

Speeding Up A Slow Computer

Monday, August 10, 2009 by Brett Neal
I have been in computer sales and services for a number of years, and have been asked what are some of the best ways to help speed up your computer.  While a lot of your computer issues should be handled by professionals, there are many things you can do to save money and help keep your computer running its best.        

If you are having issues when you start your computer, like slow loading or error messages, there are plenty of tools that can help you with your own computer support.  You can use a utility called MSCONFIG. From the MSCONFIG menu you can stop programs from running when your computer boots up. This can save a lot of time in your start-up procedure.  This is a slow computer repair that can be used for a quick pick me up for your computer.  It can also help aid with virus removal, for more experienced users.  If you do not feel comfortable trying this on your own, please contact your local computer repair professional.

If you are intending to try this, let me help you get started. First off if you are running Windows Vista, you need to go to start and your screen will look something like this:



In your search bar, then type MSCONFIG and then you will see it in the list.  In older versions of Windows you can click start, then click run and type MSCONFIG and press enter.  This will have the same effect.
         
Once you have gotten into MSCONFIG it should look something like this:



As you can see there are plenty of tabs to choose from.  We are just going to focus on the basics.  When using MSCONFIG, the "startup" tab is going to be your most used feature.  What you can do from here is stop programs from running at start up that slow your computer down.  Like for example Itunes, any messenger service that you no longer need, on any other program that you no longer wish to see when you turn on your computer.  This does not remove the program from your computer, it just makes it where you have to open it any time you wish to use it.  Make sure you know the program you are telling not to run on start up.  The item you see in the MSCONFIG menu is not always clear.  You can stop items like itunes.exe and others.  If you are not sure what it is you can either remove it, or do a search on the item name.

After you go through the list and uncheck any program that you no longer wish to run, it is time to exit and restart.  First thing you want to do is click apply, your computer might freeze for a few seconds after you click but that is normal.  Next, you just need to click OK and wait for the program to close.  It will then ask you if you wish to restart your computer now or later.  If you want to make other changes, then you can go with the later option.


       

After the restart, you will get a small box that comes up when windows logs in.  It will look
something like this.



I recommend clicking the "Don't show this message or launch the System Configuration Utility when Windows start" check box, then click OK.  If you need more help using the System Configuration Utility, contact your local computer sales and services department.